Heroes HD-DVD Disc 2 Problems - Solution Coming Soon!!
Filed Under (HD) by tradervic on September-5-2007



I got myself the Heroes HD-DVD box set and I have to say the picture quality is breath taking. Unfortunately, disc 2 of the set does not play using PowerDVD 7.3 with Vista 32bit. I sent an inquiry to Cyberlink and here is what they have to say.

Tradervic:
I insert disc 2 of Heroes HD-DVD box set into xbox HD-DVD player and this screen pops up. I hit yes and it stays black indefinately.  When I re-insert disc again and press view certificate and install the Certificate, nothing changes. Same Black Screen.

Cyberlink Reply:
Thank you for contacting CyberLink Online Support.
We understand your concern related with PowerDVD Ultra software.
In regard to your issue, please note that we have checked this issue in our labs and found the same issue as you are facing.
To resolve this issue, we will soon release a soon release a patch file for PowerDVD Ultra software. So, please keep visting CyberLink website for future updates.

So, I guess we wait until Cyberlink releases the patch…..hopefully sooner than later.

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5 Comments posted on "Heroes HD-DVD Disc 2 Problems - Solution Coming Soon!!"
zoggy on September 6th, 2007 at 1:15 am #

glad you emailed them, i have the same problem and just stumbled onto this page via google searching for a fix for this

Splatter on September 11th, 2007 at 9:20 pm #

I had the same problem and I fixed it by disconnecting from the internet. The disc software will probe to see if there is an active connection. If there is, it will try and authenticate via cookies then download the required web content. If it doesn’t detect an internet connection, it will disable to web content and load the disc without it. So, disconnect your PC from the internet and the disc will load the HD DVD menu.

Tradervic on September 12th, 2007 at 3:54 am #

Thanks for the tip Splatter!

AndyB on November 19th, 2007 at 9:28 am #

Hi, I had the same problem to and fixed by disconnecting the network connection before starting the HD DVD, if you re connect the Network and web enabled features still dont work but at least you can watch the 4 episodes. I reported all of this to cyberlink who have been very active in trying to help me with many emails going backwards and forwards. I told them to post this as a workaround.

I am running cyberlink dvd ultra on a vista 64 bit athlon based pc with the xbox external drive. Works like a charm
A

AndyB on November 25th, 2007 at 9:36 am #

Cyberlink as sent me a link to a new patch which fixes all of the problems. Contact them for the patch.

A

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